Enquiry

Refund/Booking Procedure

Bookings:

A deposit is required to be paid at the time of making your booking. Accommodation/powered site deposit amounts:

Accommodation: First two nights at the highest nightly rate of the accommodation type booked.
Powered sites: First two nights at the highest nightly rate.

Deposits can be paid with EFTPOS, Master card, Visa, money order or cheque (made payable to Wyndham City Council). Any bank fees/charges incurred by insufficient funds in your account are born by you. Balance of accommodation and site fees are payable in full upon arrival.

Credit card details are to be supplied for on-site accommodation bookings. Any Breakages and/or Cleaning fees will be charges to this card on departure.

Refunds: 

1. All requests for a refund must be in writing and include all of the following relevant details. Name, Address, Contact number, Reservation/Receipt number, Amount paid, and a valid reason for the cancellation. The request is to be submitted to the Managers of the caravan park.
2. An administration fee of $30 will be deducted from every refund.
3. A refund request that provides 30 days or more notice of cancellation prior to the arrival date will be approved. A cheque will be issued less $30 from the original amount paid. In the event that the amount paid is less than $30 no refund will be made.
4. A refund request that provides 29 days or less notice before the arrival date will attract a fee of 100% the total cost of the booking fee. (No refund).